Refund & Return Policy
At PreserVision Official, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return guidelines below.
Return Eligibility
We accept returns for eligible products within 30 days of delivery. To qualify for a return:
- The item must be unused and in its original packaging
- Products must be returned in resellable condition
- Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, including:
- Opened or used supplements
- Damaged products caused by misuse
- Final sale or clearance items
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it quickly.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service for all returns.
Contact Us
For return requests or refund assistance, contact our support team at:
support@preservisionofficial.com